Introduction on Premium Plus and Certainly
Some more about who we are. Discover how a Zendesk Master Implementation Partner and a conversational AI expert take your first line support to the next level.

Front-end and back-end demo
See Certainly in action: discover how it interacts with website visitors and how it improves their experience in your online store. Moreover, we’ll show you how agents can easily follow up on customer requests using Zendesk and Certainly.

Facts and figures
We walk the walk. In the final part of the webinar, we’ll demonstrate Certainly’s success rate by presenting key figures on customer satisfaction, conversion rate, and increase in basket value.