Webinar | Customer experience & AI chatbots

Customer experience & AI chatbots

How conversational AI improves customer experience and helps you sell more and better.

In eCommerce, a satisfied customer is the best business strategy. But often, it’s also the most challenging one. Without meeting consumers in person, your online brand needs to find new ways to build trust. So how do you offer strong customer service in a digital landscape?

Conversational AI chat offers personalised customer service at scale. From answering FAQs to offering tailored product recommendations and adding items to the shopping basket: chatbots offer a unique way to optimise support and boost sales.

The live session was on September 9, but you don't have to miss out if you missed it: we recorded the session and love to share it with you.

Fill in the form to view the webinar recording (and download our slide deck).

Amplify your Zendesk instance with an AI-powered bot

Zendesk provides a complete customer service solution that’s easy to use and scales with your business. But with an AI-powered bot, you can take your customer service even further. During this webinar, we’ll show you how integrating Certainly with Zendesk can automate your CX while unburdening your customer service agents.

This is what we have in store for you:

Introduction on Premium Plus and Certainly
Some more about who we are. Discover how a Zendesk Master Implementation Partner and a conversational AI expert take your first line support to the next level.

Front-end and back-end demo
See Certainly in action: discover how it interacts with website visitors and how it improves their experience in your online store. Moreover, we’ll show you how agents can easily follow up on customer requests using Zendesk and Certainly.

Facts and figures
We walk the walk. In the final part of the webinar, we’ll demonstrate Certainly’s success rate by presenting key figures on customer satisfaction, conversion rate, and increase in basket value.

Customer experience & AI chatbots

Amplify your Zendesk instance with an AI-powered bot

This is what we have in store for you:

Speakers

Theo Sargison

Adrian Remedios