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Great employee experience starts with better support

Turn slow HR, Workplace, and IT processes into seamless, data-driven service with Zendesk for employees, built and optimised by experts who make it work for your people.

Talk to our specialists
Employees Experience
Trusted by leading brands

Every day, employees wait for HR, Facilities, or IT answers that should take minutes. Meanwhile, your internal teams manage requests through inboxes and spreadsheets. No visibility, no automation, no satisfaction. We help you modernise internal service so your people stay engaged and productive.

Employee expectations mirror customer service quality

Modern employees expect the same speed and convenience they get as customers. Slow IT support, confusing HR processes, and outdated self-service portals create friction that impacts engagement, retention, and productivity daily.

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Scaling support teams without scaling headcount

As your organisation grows, internal requests multiply faster than team capacity. Smart automation, AI-powered answers, and self-service knowledge bases help HR and IT handle 3x volume while staying focused on strategic work.
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Service struggles

When your support can’t keep up, customers notice. Long queues, stressed agents, and missing insights hold your team back. We help you uncover and fix what’s slowing service down.
27%
Productivity loss

Delays in internal support directly reduce daily output

35%
Service teams overwhelmed

HR and IT struggle with growing ticket backlogs

2x
Invisible bottlenecks

Without data, leaders can't identify or fix recurring issues

Smarter workflows, faster answers, happier customers.

Unified employee portal

HR, IT, and Facilities support consolidated into one seamless platform where employees find answers and submit requests without switching between multiple disconnected tools daily.

 
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Automation & AI

Resolve repetitive questions instantly with AI-powered chatbots and smart workflows, freeing your HR and IT teams to focus on strategic work that truly impacts employee experience.
Self-service knowledge base
24/7 answers for everyone through a comprehensive knowledge base that empowers employees to solve common issues independently, reducing ticket volume and boosting satisfaction across the organisation.
Analytics & insights

Measure SLAs and employee satisfaction with real-time dashboards that track response times, resolution rates, and trends, enabling data-driven decisions to continuously improve your internal service quality.
Integrations

Connect seamlessly with your HRIS, collaboration tools, and existing systems to create unified workflows, eliminate data silos, and ensure employee information stays synchronized across all platforms automatically.
Continuous optimisation

Your service keeps evolving with regular health checks, performance reviews, and expert guidance that identify improvement opportunities, implement best practices, and adapt to your organization's changing needs.

Power up your employee experience with AI

Discover how Zendesk turns employee requests into fast, intuitive, automated journeys across every team.

See what’s possible with AI and build a smarter, more efficient workplace.

 

Download the full AI overview for EX
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Results from teams just like yours

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"Premium Plus helped us transform support from reactive to proactive. Our agents are faster, our customers are happier, and our operations finally run smoothly."

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Head of Customer Support

Frequently asked questions

How is Zendesk for employees different from our existing HRIS?

Your HRIS (like Workday or BambooHR) stores employee data and manages processes like payroll and performance reviews. Zendesk for employees is your service delivery platform — it's where employees submit requests, get help, and access self-service answers. The two systems integrate seamlessly, so HR teams have all the context they need without leaving Zendesk.
Can we use Zendesk for both customer and employee support?

Absolutely. Many organisations run both CX and EX on Zendesk. You can use separate instances for privacy and branding, or a unified platform with different portals and permissions. We help you design the right setup based on your size, structure, and compliance needs.
What's the typical ROI timeline for implementing Zendesk for employees?

Most organisations see measurable impact within 3-6 months: reduced ticket volume through self-service, faster resolution times with automation, and improved employee satisfaction scores. The exact ROI depends on your starting point, but we provide a clear assessment upfront with projected savings and efficiency gains.
How do we handle sensitive employee data and GDPR compliance?

Zendesk is fully GDPR-compliant and offers advanced security features including data residency controls, encryption, and audit logs. We configure role-based access to ensure only authorized people see sensitive HR or IT information. Your data stays secure and compliant throughout the entire employee lifecycle.

Ready to elevate your employee experience?

Let's make internal support simple, measurable, and human.

Talk With Our Experts
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