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Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Get in contact with an expert

A culture built on clarity, trust and growth

At Premium Plus, culture is not something we describe on posters.
It’s how we work together every day.

We believe great results come from clear thinking, shared responsibility and people who care about their craft and each other.

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How we work together

Our culture is shaped by the kind of work we do.
We operate in complex environments where clarity matters and people depend on each other.

That’s why we value calm collaboration over urgency, thoughtful decisions over quick fixes, and long-term relationships over short-term wins.

You’re trusted to take ownership, but never left alone.

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Our core values

Clarity over noise

We communicate openly and think before we act. Clear decisions create calm teams

Ownership with support

You are responsible for your work, with experienced colleagues always there to help.

People before process

Processes exist to support people, not to control them.

Learning as a habit

We continuously learn, reflect and improve. Growth is part of the job.

What this looks like in practice

In practice, this means:

  • Feedback is normal and constructive
  • Questions are encouraged
  • Knowledge is shared, not guarded
  • Quality matters more than speed alone
  • Everyone is expected to grow, at their own pace
  • Culture at Premium Plus is not about perfection.

    It’s about progress and trust.
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Growing together

We invest heavily in learning and development. From onboarding and mentorship to certifications and peer learning, growth is part of everyday work.

As you gain experience, you take on more responsibility, help shape best practices and support others. Growth paths are not fixed. They evolve with you.

Many of our senior colleagues started in roles similar to the ones we hire for today.

A European team, one way of working

Our team works across Europe, from different countries, cultures and backgrounds. What connects us is a shared way of working.

Regardless of location, everyone works with the same principles, expectations and level of care. Remote or hybrid work is the norm, not the exception, and collaboration is intentional.

Distance doesn’t reduce connection.
It strengthens focus.

View open positions
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People who thrive here are curious, responsible and comfortable with change. They enjoy learning, value collaboration and care about doing work properly. If you like clear expectations, thoughtful colleagues and space to grow, you’ll likely feel at home.

What our team members say

"Best decision I made was joining Premium Plus. The level of Zendesk expertise here is unmatched. I've learned more in 2 years than 5 years elsewhere."

 

Rafael | Senior Consultant

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“The flexibility and remote culture is amazing. I can be there for my family while working on cutting-edge projects with Fortune 500 clients.”

 

Simon | Technical Architect

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“Premium Plus invests in our growth. All certs paid, conferences attended, constant learning. Grew from junior to lead in 4 years.”

 

Thomas | Lead Consultant

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Want to be part of it?

Check out our open positions or send us your CV. We're always interested in exceptional talent.


View Open Positions
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