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Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Get in contact with an expert

Let AI handle the routine, your agents handle the complex

Intelligent automation that deflects tickets, speeds resolution, and empowers agents

Deploy AI Agents, chatbots, and intelligent workflows that handle tier-1 queries autonomously, suggest answers to agents, and automate repetitive work. Reducing costs while improving customer satisfaction.

Help me with AI

AI agents

Autonomous AI that handles complete customer interactions from greeting to resolution, with smart escalation to humans when needed.

  • Answer FAQs, password resets, and account queries
  • Order status, shipping, and return requests
  • Product information and feature explanations
  • Smart escalation for complex or sensitive issues
Tell me more about AI agents
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Intelligent chatbots

Conversational bots for website, help center, and messaging channels that deflect tickets before they're created.

  • Multi-channel deployment (web, mobile, messaging)
  • Conversation flow design and optimization
  • Natural language understanding and intent detection
  • Seamless handoff to live agents when needed
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Agent copilot

AI-powered suggestions that help agents respond faster and more accurately with context-aware recommendations.

  • Intelligent response suggestions based on context
  • Knowledge base article recommendations
  • Macro and workflow automation suggestions
  • Sentiment analysis and tone guidance
Tell me more about Zendesk Copilot
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Why choose our AI implementation

Strategic, not tactical

We start with use cases and ROI targets, then design AI solutions that deliver measurable business value - not technology for its own sake.
Trained on your content

AI Agents learn from your help center, historical tickets, and product documentation - delivering accurate, brand-appropriate responses.
Continuous optimization
Post-launch monitoring, conversation analysis, and regular tuning ensure your AI gets smarter over time based on real interactions.
Human-AI balance

Smart escalation ensures complex issues reach agents quickly while AI handles routine queries. The best of both worlds.
Fast time to value

See results in weeks, not months. Quick wins with chatbots and Agent Copilot while building toward autonomous AI Agents.
Proven frameworks

We've implemented AI for 100+ companies across industries. Start with battle-tested conversation flows and training approaches.

Transform support with AI

Our AI implementations consistently deliver up to 40% ticket deflection and 65% faster resolution times, so your agents can focus on high‑value conversations instead of repetitive questions. Within just 90 days, you’ll see clear, measurable ROI in your Zendesk instance—from reduced ticket volumes and shorter queues to more efficient workflows and a better customer experience.

38%
average ticket deflection rate
65%
faster first response time
28%
improvement in CSAT scores

Our AI implementation approach

  1. Step 1

    Use case identification & ROI modeling

    Analyze your ticket data to identify high-volume, repetitive queries ideal for AI. Model expected deflection rates and cost savings.

  2. Step 2

    Build, train, & test

    Configure AI Agents, build conversation flows, train on your content, and test thoroughly in staging before launch.

  3. Step 3

    Launch & optimize

    Phased rollout with monitoring, conversation analysis, and continuous tuning to improve accuracy and deflection over time.

Interesting articles from our experts

AI & automation questions

How accurate are AI Agents?

When properly trained on your content, AI Agents achieve 85-95% accuracy for in-scope queries. We start conservative, monitor closely, and expand capabilities as accuracy improves.
What happens when AI can't answer?

Smart escalation routes complex queries to human agents with full context. Customers never get stuck - they get the right level of support for their issue.
How long does AI implementation take?

Basic chatbots can launch in 2-3 weeks. Sophisticated AI Agents with multiple use cases typically take 6-8 weeks from discovery to production launch.
Will AI replace our agents?

No - AI handles routine queries so agents can focus on complex, high-value interactions. Most clients redeploy capacity to growth or premium service tiers.
How do you measure AI success?

We track deflection rate, accuracy, CSAT for AI interactions, escalation rate, and cost savings. Most implementations achieve ROI within 90 days.

Ready to transform support with AI?

Schedule a strategy call to discuss your use cases and see how AI can deliver measurable business value.

Schedule a call
Rafael jpg-min