No. We define upfront which data is migrated and validate results before go-live. Every migration starts with a clear scope agreement that specifies exactly which records, fields, and time periods will be transferred. We then run test migrations in a sandbox environment to confirm completeness and accuracy, followed by final validation checks before your production cutover. This ensures nothing critical is lost and everything arrives in the expected format.

Yes. Migrations are designed to avoid disruption through test runs and planned cutovers. We typically migrate data in phases or during low-traffic periods, and your current system remains operational until we execute a final cutover. For high-volume environments, we can implement parallel running or staged migration approaches that allow teams to continue working without interruption. The actual cutover is carefully timed and communicated to minimise any impact on daily operations.

Through mapping validation, test migrations and acceptance checks. Before any data moves, we map your source fields to Zendesk equivalents and validate the logic with your team. We then execute one or more test migrations in a sandbox environment where you can review sample records, run reports, and confirm data integrity. Any issues are corrected before production migration. After go-live, we perform acceptance testing to ensure agents can access historical context, reports function correctly, and no data anomalies exist.

Yes. Compliance, access control and auditability are built into the process. All data transfers are executed through secure, encrypted channels with controlled access limited to authorised personnel only. We maintain detailed audit logs of all migration activities, support data processing agreements, and can accommodate specific regulatory requirements such as data residency, retention policies, or anonymisation rules. For organisations in financial services, healthcare or other regulated sectors, we adapt the migration process to meet your compliance standards.

Yes. We always plan rollback and contingency scenarios. Before executing any production migration, we document a rollback procedure that allows you to revert to your previous system if needed. This includes maintaining your source system in a read-only state for a defined period after cutover, creating backup snapshots of migrated data, and having clear decision criteria for when rollback should be triggered. While rollbacks are rare due to thorough testing, having a documented contingency plan provides operational safety and confidence.