Skip to content
Close
Talk to an expert
Buy Zendesk
Talk to an expert
Buy Zendesk
By Role
Zendesk for ex Leaders
An inexpensive, quick and easy way to build beautiful responsive website pages without coding knowledge
By problem
Your business
Optional link here
Getting started
For companies new to Zendesk.
Improve & optimise
For organisations already using Zendesk.
Build & Extend
Modular add-ons and enhancements.
Title here
Title here
Frame 87

Lorem Ipsum is simply dummy text of the printing and typesetting industry. 

Button Title
Title here
Title here
Background

Lorem Ipsum is simply dummy text of the printing and typesetting industry. 

Button Title
Optional link here
Company
Team & partners
Careers

Still drowning in tickets? You don't need more agents, you need better structure

Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.

Get in contact with an expert

Get Zendesk right from day one

A Zendesk implementation should create clarity, not confusion

Premium Plus helps organisations implement Zendesk in a structured, proven way, so teams see value quickly, adopt the platform with confidence and avoid costly rework later.

Talk to an implementation expert
Get a Zendesk assessment

Why implementation quality matters

Many organisations go live with Zendesk but struggle to realise real value. The issue is rarely the platform. It is unclear ownership, feature-driven decisions and rushed implementations.

A strong implementation creates focus, delivers early impact and prevents months of correction later on.

 Read why most Zendesk implementations stall after go-live
20201126_Kurt-Premium Plus_0350-bewerkt-1

What a strong implementation delivers

Faster time to value

Measurable improvements within weeks, not months.
High adoption from day one

Agents know how to work, not just where to click.
A scalable foundation

Built to evolve as your organisation grows.

Our 6–8 week implementation

Typical duration: 6–8 weeks, depending on scope and integrations.

  1. Step 1

    Discover

    Week 1
    We analyse your current setup, ticket drivers and service goals.
    Outcome: Clear scope, priorities and success metrics. 

  2. Step 2

    Design

    Week 2-3
    We translate service journeys into workflows, permissions and reporting structures.
    Outcome: A validated blueprint before anything is built.

  3. STEP 3

    Build

    Week 4–6

    Zendesk is configured using best practices: channels, routing, automation, integrations and security.
    Outcome: A working setup ready for real use.

  4. STEP 4

    Test & validate

    Week 7
    We test workflows with real scenarios and fine-tune where needed.
    Outcome: Confidence before go-live.

  5. STEP 5

    Launch & enable

    Week 8
    Training, documentation and go-live support ensure teams adopt Zendesk correctly from day one.
    Outcome: Zendesk live and used as intended.

What we cover during implementation

Omnichannel setup

Connect email, chat, messaging, voice and social channels into one unified platform for seamless customer conversations across all touchpoints.
Ticket routing and automation

Configure intelligent routing rules, SLA policies and automated workflows to ensure tickets reach the right teams at the right time.
Roles, permissions and governance

Set up secure access controls, team hierarchies and approval workflows to maintain compliance and clear ownership across your organisation.
Integrations with CRM, ecommerce or internal systems

Connect Zendesk with your existing tools and databases to give agents complete customer context without switching between multiple platforms.
Reporting and dashboards

Build custom dashboards and reports that track performance metrics, team productivity and customer satisfaction aligned with your business goals.
Knowledge base and self-service foundations

Create structured help centres, FAQs and self-service portals that reduce ticket volume while empowering customers to find answers independently.
Multi-brand and multi-language support

Configure separate brand identities, routing and language options to serve diverse markets while maintaining centralised oversight and reporting capabilities.
Security and compliance setup

Implement data protection policies, audit trails and access controls to meet GDPR, ISO and industry-specific compliance requirements for your organisation.

Perfect the customer experience

testimonial

Implementation tailored to your context

Frequently Asked Questions

How long does a Zendesk implementation take?

Most implementations take 6–8 weeks. Larger, regulated or multi-brand environments may require phased delivery.
Can we go live faster?

Yes. We often deliver a focused first phase to show early impact, then extend functionality over time.
Do you support migrations from other tools?

Yes. We migrate data, workflows and channels from platforms like Freshdesk, Intercom or legacy systems.
What happens after go-live?

We support optimisation, training and continuous improvement so Zendesk continues to deliver value.
How do you ensure adoption by agents?

Through role-based training, clear workflows and real-life scenarios, not generic tool demos.

Ready to implement Zendesk the right way?

A rushed implementation creates friction. A structured one creates momentum.

Get a Zendesk assesment
20201019_Premium_plus-Adrian_0004-low reso