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Deliver consistent, high-volume customer service across every channel

Turn seasonal peaks and high contact volumes into smooth, omnichannel support experiences — powered by Zendesk and implemented by retail CX experts.

Get a Zendesk assessment
Talk to a retail CX expert

Buy Zendesk the right way

Buying Zendesk is not just about price. It is about choosing the right licenses, avoiding long-term mistakes and making sure the platform actually supports how your teams work

Talk to a Zendesk licensing expert
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Why Zendesk licensing is often underestimated

Zendesk pricing looks simple on paper, but many organisations discover too late that they bought the wrong licenses. Common issues include overpaying for unused features, choosing plans that don't match daily usage, or signing contracts that limit flexibility later on.

Licensing decisions made at the start often shape how Zendesk is used for years. Without proper guidance, teams either outgrow their setup too quickly or never fully adopt what they are paying for.

Our role is to prevent that before contracts are signed.

Prices Packages

Zendesk Support Team

Core ticketing
Basic automation
Standard reporting
Best for: Small or starting support teams

A lightweight plan that provides essential ticketing and structure without unnecessary complexity
Optional: access to source code (+$100)
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Zendesk Suite Team

Omnichannel support
Workflows
Standard dashboards
Best for: Teams moving to omnichannel support

Combines ticketing, chat, messaging and help centre into one unified setup.
Optional: access to source code (+$100)
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Zendesk Suite Professional

Advanced automation
SLAs
Custom reporting

AI features

Best for: Growing and scaling teams

Adds advanced automation, reporting and insight to handle higher volumes and complexity.
Optional: access to source code (+$100)
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Zendesk Suite Enterprise

Core ticketing
Basic automation
Standard reporting
Best for: Complex or regulated environments

Designed for organisations that require advanced security, governance and flexibility.
Optional: access to source code (+$100)
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Why buying through Premium Plus makes a difference

Buying Zendesk through Premium Plus means you don't have to make licensing decisions in isolation. We advise based on how your agents, admins and managers actually work, not on pushing higher plans.

  • Better alignment between licenses and real usage

  • More flexibility in contracts and scaling

  • One partner for licensing, implementation and training

  • Ongoing advice during renewals and upgrades

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How we help you choose the right licenses

  1. Understand real usage

    We analyse how Zendesk is used today or intended to be used.

  2. Match roles to plans

    Agents, admins and managers don't all need the same licenses.

  3. Avoid overbuying

    We prevent paying for features that won't be adopted.

  4. Plan for growth

    Licensing decisions stay flexible as your organisation evolves.

Faster, smarter support for every shopper interaction

Omnichannel retail setup

Consolidate chat, email, social media, and in-store support requests into one unified platform that gives agents complete context across every customer touchpoint instantly.
AI & automation
Deploy intelligent chatbots, automated routing, and AI-powered suggestions to reduce manual work. Let agents focus on complex issues while AI handles the routine.
Commerce integrations
Connect seamlessly with Shopify, Magento, Salesforce Commerce Cloud, and other platforms to sync order data, inventory levels, and customer history for faster resolution.
Multilingual consistency
Deliver consistent, high-quality support across all markets with multilingual knowledge bases, templates, and agent interfaces that maintain brand voice in every language.
Analytics & dashboards
Monitor response times, CSAT scores, agent workload, and channel performance in real-time dashboards that surface trends and enable proactive decisions across your retail organization.
Proven partner
Benefit from hundreds of successful retail implementations across EMEA, with deep expertise in seasonal peaks, omnichannel complexity, and high-volume customer service at scale.

Frequently Asked Questions

Is Zendesk more expensive via Premium Plus?

No. Many organisations benefit from better conditions and expert guidance when purchasing through a partner.
Can you review our current Zendesk licenses? Yes. We regularly help teams optimise existing contracts and reduce unnecessary costs.
Can licensing be combined with implementation or training? Yes. Licensing works best when aligned with setup and adoption.
Do you support renewals and upgrades? Yes. We advise on renewals, upgrades and long-term licensing strategy.

Frequently asked questions

Do you offer assistance for Zendesk implementation?

Most implementations take 4-8 weeks depending on complexity. We start with a discovery phase to map your workflows, then configure Zendesk to match your needs. Simple setups can go live in 2-3 weeks, while enterprise implementations with multiple brands and integrations typically take 6-12 weeks.
Can Zendesk integrate with our existing CRM and tools?
Yes. Zendesk offers native integrations with major platforms like Salesforce, HubSpot, Shopify, and Slack. We also build custom integrations using Zendesk's API to connect with your logistics systems, internal databases, or proprietary tools. Most integrations are completed within the implementation timeline.
What kind of ROI can we expect from implementing Zendesk? Our clients typically see ROI within 6-9 months. Key metrics include 25-40% reduction in cost per ticket, 30% faster response times, and 8-12 point CSAT improvements. The exact ROI depends on your current setup, but we provide a detailed assessment before starting so you know what to expect.
What support do you offer after go-live? We provide ongoing support through quarterly health checks, optimization sessions, and access to our team for questions or adjustments. We also offer training for new team members, help with scaling as you grow, and proactive recommendations based on Zendesk updates and industry trends.

Ready to stabilise and scale retail service

Retail customer  service does not need years to improve.
With the right focus, results follow fast.

Talk to a retail CX expert
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