Still drowning in tickets? You don't need more agents, you need better structure
Whether your system is slowing you down or no longer scales, clear intake, smart self-service, and simple automation remove unnecessary volume so your team can focus on what truly matters.
Your Zendesk works, but it doesn't feel optimized. Tickets pile up, workflows feel clunky, and you're not sure what to fix first.
Whether you've been using Zendesk for months or years, a health check reveals what's slowing your team down and provides a clear improvement roadmap.
Most Zendesk environments evolve without intention. Features get added. Workflows drift. Settings that made sense two years ago now create friction. A health check gives you an objective assessment of what's working, what's not, and what you should prioritize to improve efficiency and service quality.
Signs your Zendesk needs a health check
Tickets take too long to resolve
Agents spend time searching for information, waiting for assignments, or figuring out workflows instead of solving customer problems.
Workflows and automations feel inconsistent
Some tickets get routed correctly. Others fall through cracks. You're not sure what rules are actually running or what they're supposed to do.
Reporting doesn't answer your questions
You have dashboards, but they don't tell you why performance is declining, which agents need help, or where customers are getting stuck.
Features you paid for aren't being used
You have licenses for AI, reporting, or integrations that nobody knows how to use. You're paying for capability you're not leveraging.
Our health check approach
We audit your Zendesk environment against service best practices and operational reality. Every health check we conduct is structured around five core areas.
1. Ticket workflows & routing
Review triggers, automations, macros and other rules to identify broken workflows.
2. Agent experience & efficiency
Assess interface layouts, app usage and workspace design. Find what slows agents down and what could speed them up.
3. Integrations & data flow
Audit connected apps, and API usage. Check for broken integrations, unused apps, or missing connections that would improve service delivery.
4. Security, permissions & governance
Review user roles, permissions, data handling, and compliance settings. Ensure proper access controls and identify security risks.
5. License utilization & cost optimization
Analyze feature usage, underutilized add-ons, opportunities to consolidate, or features you should be using but aren't.
The result is not just an audit. It's an actionable improvement plan.
Smarter workflows, faster answers, happier customers.
Detailed analysis of your Zendesk configuration, workflows, and usage patterns with specific issues identified.
Ranked list of recommendations based on impact and effort. Know what to fix first, what can wait, and what's not worth changing.
We pinpoint simple issues during the audit that you can implement right away and see immediate improvements.
Health check outcomes
"We thought our Zendesk was fine, just a few small issues. The health check found 40+ improvements we could make. Premium Plus helped us prioritize and knocked out the top 10 in two weeks. Agent efficiency jumped 25%."
Head of Customer Success
SaaS company with 20-person support team
What you gain from a health check
When you understand what's slowing your team down and have a clear plan to fix it, operational improvements happen faster. You stop guessing and start optimizing with purpose.
The biggest gain is not finding problems. It's knowing what to fix first.
Common questions about health checks
Ready to understand what's slowing your team down?
Let's audit your Zendesk and build a clear improvement roadmap.
